AA Woodcrafts (Isle of Wight)      Working with wood since 1970      Tel: 01983 873056

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Delivery & Returns

Dispatch method :
We use Royal Mail for the majority of our items but larger/heavy orders will be sent via courier.

Dispatch time :
Our products are cut by hand but we strive to maintain good stock levels for quick dispatch.
If we have all of your order in stock we can normally dispatch within 1 to 2 days.
If items have to be cut and, depending on how many, dispatch time can be around 5 to 7 days.
During busy periods this could be longer.
If you need your order urgently, please contact us first and we will check our stock to give a more precise time.

Order confirmation :
You should receive an 'Order confirmation' email from us within 24 hours of receipt of your order.
If you don't see an email from us within that time, please check your email 'Junk Folder'.

Returns :
In rare cases of us sending wrong item/s we will of course correct this free of charge.

If the customer orders a wrong item/s or want to return unwanted item/s for refund, we are happy to do this.
Returns must be made within 10 days of receiving the order and in the condition they were received.
Return postage to be paid by the customer. We will issue a refund for the item/s once we receive them back.

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